These Terms of Use ("Terms") govern access to and use of Veora, including our website, software, applications, integrations, AI agents, automation workflows, and related services (collectively, the "Service").
By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
1. About Veora
Veora is an AI-powered workflow, communication, document, and sales operations platform. The Service helps business users prepare meeting briefs, draft follow-ups, create notes, manage documents, schedule meetings, update workflows, and perform related user-approved tasks through connected services and artificial intelligence technologies.
2. Eligibility and Authority
You may use the Service only if you are legally permitted to do so and, where applicable, have authority from your organization to connect business accounts, authorize integrations, and process business data through the Service.
You are responsible for maintaining the confidentiality of your credentials, devices, and access methods and for all activity under your account.
3. Accounts and Administrators
Organizations may designate administrators to manage users, settings, integrations, permissions, and account configuration. Administrators are responsible for ensuring that authorized users have appropriate permissions and that use of the Service complies with the organization's policies and applicable law.
4. Connected Services and Google Workspace Authorizations
The Service may connect to third-party platforms such as Google Workspace, Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets, Google Slides, CRM systems, messaging tools, and other productivity services.
By connecting a third-party service, you authorize Veora to access, retrieve, process, store, create, modify, transmit, and organize information from that service solely as necessary to provide the functionality requested by you or your organization.
For Google Workspace integrations, the Service may use authorized permissions to support user-requested workflows, such as:
Reading relevant Gmail messages, threads, labels, and metadata to prepare briefs, summaries, suggested replies, and follow-up recommendations;
Creating, drafting, sending, or organizing emails only when requested or approved by the user or enabled by the user's organization;
Reading and creating Google Calendar events to schedule meetings, prepare agenda items, and generate meeting context;
Accessing, creating, updating, and organizing Google Drive files when requested by the user;
Creating or updating Google Docs, Sheets, and Slides for meeting notes, reports, proposals, trackers, and other business materials requested by the user.
You may revoke Google Workspace access at any time through your Google Account permissions, through the Service settings where available, or by contacting Veora.
5. User Approval and Automated Workflows
Veora is designed to support user-approved business workflows. Unless you or your organization explicitly enable an automated workflow, you remain responsible for reviewing and approving emails, calendar events, documents, notes, recommendations, and other actions before they are finalized or sent externally.
If automated workflows are enabled, you remain responsible for configuring appropriate rules, approvals, safeguards, and monitoring.
6. Acceptable Use
You agree not to:
Use the Service for unlawful, harmful, deceptive, or abusive purposes;
Attempt to gain unauthorized access to systems, accounts, data, or networks;
Interfere with the operation, security, or integrity of the Service;
Upload, transmit, or process content that you do not have the right to use;
Use the Service to violate privacy, data protection, intellectual property, employment, communications, anti-spam, or security laws;
Use the Service to generate or send spam, phishing content, malware, or fraudulent communications;
Reverse engineer, scrape, or attempt to extract source code or underlying models except as permitted by law.
7. AI-Generated Content
The Service may generate drafts, summaries, recommendations, reports, calendar entries, documents, spreadsheets, presentations, workflow updates, and other outputs ("AI Outputs").
AI Outputs may be incomplete, inaccurate, outdated, or unsuitable for a particular use case. You are responsible for reviewing AI Outputs before relying on them, sending them externally, or using them for business decisions.
Veora does not provide legal, financial, tax, employment, medical, or other regulated professional advice.
8. Customer Data
"Customer Data" means information, files, emails, calendar data, documents, messages, records, content, and other data submitted to, connected to, or processed through the Service by you or on your behalf.
You retain ownership of Customer Data. You grant Veora a limited right to access, process, store, transmit, and use Customer Data solely as necessary to provide, maintain, secure, support, and improve the Service, comply with law, and enforce these Terms.
You represent that you have all rights, permissions, and authority necessary to provide or authorize access to Customer Data.
9. Google User Data
Where Customer Data includes information received from Google APIs, Veora will use such information only to provide or improve user-facing features that are prominent in the Service and requested or authorized by the user or the user's organization.
Veora will not sell Google user data, use Google user data for advertising, build advertising profiles using Google user data, or use Google user data to train generalized artificial intelligence or machine learning models.
Veora's use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.
10. Confidentiality
Veora will treat Customer Data as confidential and will not disclose it except as described in these Terms, the Privacy Policy, an applicable agreement, or as required to provide the Service, comply with law, protect rights or security, or act at your direction.
11. Security
Veora maintains administrative, technical, and organizational safeguards designed to protect Customer Data. These safeguards may include encryption in transit and at rest, access controls, authentication, logging, monitoring, least-privilege access, incident response processes, vendor review, and security policies aligned with SOC 2 principles.
No system is completely secure. You are responsible for maintaining appropriate security controls for your own accounts, devices, users, and connected services.
12. Third-Party Services and Subprocessors
The Service may rely on third-party services, infrastructure providers, model providers, analytics providers, monitoring tools, security providers, and other subprocessors to operate the Service. Your use of third-party services remains subject to their own terms and policies.
Veora is not responsible for outages, interruptions, data loss, security incidents, or policy changes caused by third-party services outside Veora's control.
13. Intellectual Property
Veora and its licensors retain all rights, title, and interest in the Service, including software, technology, models, workflows, templates, designs, documentation, trademarks, and related intellectual property.
These Terms do not transfer ownership of any Veora intellectual property to you. You may use the Service only as permitted by these Terms.
14. Feedback
If you provide suggestions, feedback, ideas, or recommendations, Veora may use them without restriction or compensation, provided that Veora does not disclose your confidential Customer Data except as permitted by these Terms or the Privacy Policy.
15. Service Availability and Changes
Veora may modify, update, suspend, or discontinue parts of the Service from time to time. Veora does not guarantee that the Service will be uninterrupted, error-free, or available at all times.
16. Suspension and Termination
Veora may suspend or terminate access to the Service if Veora reasonably believes that you have violated these Terms, created security or legal risk, used the Service unlawfully, or failed to comply with applicable payment or contractual obligations.
You may stop using the Service at any time. Deletion or export of Customer Data may be subject to technical, contractual, legal, and security requirements.
17. Data Export and Deletion
You may request export or deletion of Customer Data by contacting Veora. You may revoke Google Workspace access through your Google Account permissions or through the Service settings where available. Veora may retain certain information where required for legal, security, audit, backup, dispute resolution, or compliance purposes.
18. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, VEORA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY.
19. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VEORA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL ARISING FROM OR RELATED TO THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VEORA'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID TO VEORA FOR THE SERVICE DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US$100), IF NO AMOUNTS WERE PAID.
20. Indemnification
You agree to indemnify and hold harmless Veora from claims, damages, liabilities, costs, and expenses arising from your use of the Service, Customer Data, violation of these Terms, violation of law, or infringement of third-party rights.
21. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles. The state and federal courts located in Delaware will have exclusive jurisdiction over disputes arising from or related to these Terms or the Service, except where applicable law requires otherwise.
22. Changes to These Terms
Veora may update these Terms from time to time. Updated versions will be posted with a revised effective date. Continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms.
23. Contact
Veora, Inc.
2810 North Church Street
Wilmington, DE 19802
United States
Email: alex@veora.io